Interview with Sophie Coles of Squirrl.com

On Wednesday the new p2p lending marketplace Squirrl.com launched. For an introduction on the concept read the article ‘Squirrl Launch – Secured Loans to Suppliers‘. Now Sophie Coles, Squirrl’s Director of Business Development answers my questions.

What is Squirrl about?

Squirrl.com provides an online finance platform for well established commercial organisations (Suppliers) that have a business model where assets are provided to their customers and paid for over a period of time through Pay for Use Agreements.  Examples are the motor industry, industrial machinery, office equipment etc….  If this type of organisation has no other financial arrangements it must pay for the assets at the start of the contract, and only receive its money back over the life of the agreement.  Few commercial organisations can suffer the impact of this negative cash flow, yet customer demand for this service model is growing.  Investors using the Squirrl.com platform can lend money to this type of Supplier in return for higher interest rates than they would get from the high street banks and have their loans secured.

How did you get the idea for Squirrl?

Since the banking crisis of 2007/2008 the flow of money available to commercial organisations to finance Pay For Use Agreements has almost dried up yet there is a huge demand from all sectors for such contracts. Traditional funders have become increasingly inward looking and preservation of their balance sheets their primary concern. There had to be another way to fund these contracts that are often underwritten by high quality customers and supported by highly reputable Suppliers. If someone was prepared to lend to another person on an unsecured basis as demonstrated by the P2P marketplace then surely that same person would lend to a good quality business secured against the cash flow of the Pay For Use Agreements. That was the trigger moment that occurred in 2011 and for the last year the site has been under development.

What are the three main advantages for lenders?

  1. Squirrl savers can achieve higher interest rates than saving through high street banks typically between 5-15%.
  2. Loans are made to established commercial organisations and then secured against the cash flow from a pool of a minimum of at least 20 Pay For Use Agreements. There is always a substantial buffer built into the security so that on average there is £2 of cash flow available to repay £1 of loan.
  3. A 13 point risk mitigation programme is designed to reduce risk to the investor as much as possible.

What interest rates do you expect to see on the marketplace?

Typically the interest rate savers receive will reflect the level of risk associated with the investment opportunity.  Initially Squirrl.com will only accept the lowest risk organisations so interest rates will vary between 5-7%, which is still a great return compared to what the high street banks are currently offering.

Which marketing measures do you plan to attract lenders?

Initially we are planning a very soft launch for Squirrl.com and will not be over promoting the concept.  Savers do not have to pay any fees to join and start bidding apart from a one off £5 fee to cover the costs of user identification to comply with Squirrl.com security and Money Laundering Regulations.  We want to stick closely to the community feel of social saving so we want to make the user experience as good as possible and Squirrl.com will continue to evolve through user feedback.  After the initial launch we will start to seek other suppliers who could benefit from gaining finance using Squirrl.com, but we will only work with reputable companies who have high quality, structured Pay for Use Agreements in place.  We can also act on a consultancy basis to help companies develop their structure to meet our criteria.  Ultimately we want Squirrl.com to represent high quality, low risk, high return saving for the community so finding suitable suppliers to fit the bill will be crucial in maintaining this quality and reassurance to our squirrl savers. Continue reading

Squirrl Launch – Secured Loans to Suppliers

Exclusive breaking news: In the UK Squirrl.com launches today. Squirrl provides an online finance platform for well established commercial organisations (Suppliers) that have a business model where assets are provided to their customers and paid for over a period of time through Pay for Use Agreements.  Examples are the motor industry, industrial machinery, office equipment etc….  If this type of organisation has no other financial arrangements it must pay for the assets at the start of the contract, and only receive its money back over the life of the agreement.  Few commercial organisations can suffer the impact of this negative cash flow, yet customer demand for this service model is growing.  Investors using the Squirrl.com platform can lend money to this type of Supplier in return for higher interest rates than they would get from the high street banks and have their loans secured.

Lend as little as 25 GBP

Lenders can lend as little as 25 GBP (approx 40 US$). Aside from a one time identification fee, Squirrl currently does not charge lenders any fees (but in the T&C there are terms for fee structures, so fees may be coming later). Loan terms range from 3 to 5 years with repayments are conducted quarterly. Squirrl has a secondary market allowing lenders to sell of their loan parts to other lenders.

Two auction models

Supplier offers are auctioned with lenders bidding either on auctions that close on 100% funding or time auctions where the interest rates are falling if more bids come in than the asked loan amount.

Multiple measures to reduce risks

Aside from the fact that loans are secured by assets, Squirrl has multiple further measures to reduce risks for lenders. For example lenders do not bid on loans that finance one single asset but rather on loans that finance 20 similar assets. An example could be a loan to a supplier that finances 20 printers for 20 government schools. Each portfolio is given a risk rating which ranges from 1 for low risk (such as schools, health care and other public sector agreements) through to 7 for higher risk (such as small businesses agreements). Squirrl.com initially accepts only the lowest risk levels (1, Public Sector and 2, Major Listed Public Companies). The risk rating of the portfolio, rather than the Supplier, enables lenders to make an informed decision as to how secure invested money is.  A feature of Squirrl.com is the ability to select an “interest group” to support.  These are linked to the risk rating so for example a portfolio may be based on education or health, or any other defined interest group. Continue reading

Smava Changes Business Model; Brokers Bank Loans

German Smava, launched 2007, yesterday announced that it will offer more products and evolve into a marketplace where borrowers seeking loans get multiple offers. The site logo and layout have been redesigned to reflect this change. Smava said p2p loans will be continued to be on offer and the new products (bank loans) added will give the borrower more choices.

My take on this – what does Smava achieve with this change?

Smava’s new loan volume was static since mid-2010. With the current change Smava:

  1. can increase revenues. Since borrowers can be offered more loan terms and get multiple offers from banks, the probability of a sale increases. That bank loans need less explanations than innovative p2p loans further spurs this. Smava earns lead and sales commissions from the banks.
  2. can justify high marketing costs to acquire the borrowers better now as the resulting traffic is more efficiently monetized. Unlike before Smava no longer needs to balance demand and supply (borrower growth versus lender growth) but instead can totally focus on marketing to borrowers.
  3. decreases costs, as the intense vetting of loan applications (of which about 90% were rejected) is no longer necessary in most cases, since the bank does it for the referred applications

Why does Smava still keep p2p lending?

The question is not if Smava will continue p2p lending (the announcement said they will), but rather if Smava will continue development on that offer. That is unlikely since little happened in the last years. My assumption is that Smava keeps p2p lending on offer mostly for PR and marketing purposes.It allows Smava to position itself as different to loan brokers and loan comparison sites and keep a little of the image of financial innovation attached to the site. Continue reading

Zopa Will Offer More Loan Terms

Zopa will add more loan term selection for borrowers starting in the second half of May. So far Zopa was offering loan terms of either 36 or 60 months. In the future there will be Shorter Markets (24 and 36 months) and Longer Markets (48 and 60 months). While borrowers can elect the exact loan duration, lenders can only choose between those markets.

Asked how this action might contradict the removal of 12, 24 and 48 months loan options by Zopa in 2008 (see article) , Zopa CEO Giles Andrews replied ‘… The main problem before was that lenders chose to lend mainly over 12 and 24 months while most borrowers were looking for 36+. So we had a real mismatch in supply and demand. We should avoid that this time by not allowing lenders only to choose 24. We think it’s reasonable to do that given that lenders charge an extra premium for longer loans currently, so on that basis they will be getting a “premium” for loans made in the 24 and 48 month markets using their 36 and 60 month rates. …

How My Appbackr Experience Failed My Expectations

Appbackr is a marketplace where everyone can crowdinvest in IPhone apps and Android apps. The way it works is that investors prefund future sales of apps. The investor buys the copies at a lower wholesale prices and makes a profit later, when the copies actually sell in the app store. I described the concept in more detail in my article ‘Experimenting with Appbackr – Promising and Trecherous‘. In the 6 month that have passed since that review, my experience turned worse.

There are two major problems with Appbackr

  1. Even when Apps achieved the sales of the copies the investors have pre- purchased, then it still frequently happens that the investors do not get payed on time. The information given in the dashboard (see screenshot) is useless, because the given dates lapse without payment or notice. On March 24th, the payout schedule said I would be paid 53 US$ for sales of the SOS Friends Alert App – the date passed, no payment arrived, no information was given.
    Even worse the interface is no help at all in keeping track – it just pretends the payment arrived (for the SOS Friends Alert app the status is ‘Completed’ saying 57 US$ earned 12 US$ profit, while in reality I did not receive any payments for this app so far. The backrs are left to manually keep track on their own.
  2. Appbackr has no means to enforce agreements with developers. Two concept apps I funded (Boogie Monster and Glass Ceiling) are 6 and 4 months past announced launch date – again no notice, nothing happening. Vy Nguyen, Manager Finance at Appbackr answered my complaints in January saying: ‘appbackr will try its best to enforce the contracts facilitated on its marketplace, but as the actual contract is between the Developer and Buyer, we can only negotiate on your behalf. Similar to other marketplaces, the main communications should be between the Developers and Buyers, with appbackr’s role being to facilitate that communication.
    Our goal in making payment details available in the myappbackr dashboard was to help backrs of multiple apps reconcile their monthly payments from appbackr, track down exactly which payments, if any, have been delayed, and contact the developer directly as necessary. We do have a late payment notification in place, but it is only set to go out to backrs when the payment is delayed for longer than 1 month.’. That sounds pretty weak to me.

Furthermore Appbackr is taking steps in the wrong direction. They removed (without explanation) the statistics tab which I predominately used to screen and select IPhone apps on the marketplace to invest in. Continue reading