Little Progress in MYC4’s Recovery Attempts

As reported in the past MYC4.com has serious operational problems making it an investment with negative ROI for the vast majority of lenders. MYC4 has taken measures to recover as much of the outstanding loan amounts as possible, but progress is very slow.

This is a quick update on the situation

Kenya / Provider Ebony:
The receivership has been in place for two months now, but has recovered only a small amount. The court case against Ebony Capital Ltd. is ongoing still awaiting a ruling. (see details)

Ivory Coast / Former providers Ivoire Credit and Notre Nation
The responsibility for collecting these loans has been turned over to TRIUM International in September 2009. In the 5 months since then TRIUM International collected 17,848 Euro. TRIUM has asked to be relieved of the contract as soon as possible (see details)

Senegal / Provider Birima
Repayments have been delayed. Birima cites technical problems and a bad economic situation in Senegal.

Uganda / Provider FED/CMC
FED seems to have the worst status. MYC4 reports that collections nearly stopped due to a lack of staff and  working capital. Borrowers are said towithhold repayments in speculation on a collapse of FED/CMC.
MYC4 has defined 10 action steps for March and April. (see details)

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Dutch P2P Lending Site Boober Fails

In the Netherlands p2p lending service Boober apparently has ceased operations. The website Boober.nl has been inaccessible for days and no one was available for comment as the phone went unanswered.

There are reports by lenders, who complain that loans are not serviced as usual. Even one borrower is seeking help, because he cannot get the monthly payment through to Boober.

As of the moment it was not possible to determine how outstanding loans will be dealt with.

MyC4 with accounting troubles

Since the new release, MyC4.com has encoutered repeated accounting problems, sometimes with wrong interest calculations, sometimes requiring correction of user account balances. 

Examples of incidents: 1, 2, 3, 4, 5

MyC4's staff has been quick to respond to the problems and usually is fixing them fast.
But I believe the issue here is, that p2p lending through a foreign internet startup requires a great amount of trust. And while lenders are used to bugs in new internet application, they do expect a high standard when it comes to accounting. After all no user of online banking would accept that he has to check the interest calculations made by the bank. 

The MyC4 team did a good job developing the platform so far and earned at lot of trust; but if the problems persists this might be an obstacle to further growth. 

Zopa criticism

Browsing the Zopa forums today, I noticed that negative posts by lenders are on the rise. This is quite different from the mostly positive feedback in earlier months.

Lenders are:

While the staff in many cases does not immeadiately solve the voiced problems, at least they are much more responsive in the forum compared to the Prosper staff in the Prosper forum.

Some of the complaints may turn out to be misunderstandings. Bear in mind, that only a tiny minority of the Zopa lenders are active posters in the Zopa forum, therefore it is quite possible that a fast majority of Zopa's lenders is still very satisfied with the service.

Users suspect problems may have risen, because Zopa stuff could be tied up with issues concerning US launch.

Temporary problems with some reports

Since two days the status field for the loans in the xml file of the Prosper data export is empty. Unfortunately this causes problems in some of the wiseclerk reports, which either show wrong values or are empty (e.g. the late loan list). For newly created or update maps the status of the loans is wrong, too.

Be assured that the reports will work fine again, once the the data export file contains correct values again.