P2P microfinance platform MYC4 has closed its discussion forum. Links to the forum have been removed from main navigation.
The official explanation on the blog says: “The forum was originally createdÂ to ignite a dialog amongÂ the investors.Â We havenâ€™t seen all that many sparks recently. Most of the posts on the forum in the last year have been either investors asking specific questions to MYC4Â or MYC4 communicating news to the investors. Not much dialog.
We decided to try something different, so we created a blog.
… You can still write questions to the Partners on the forum. But the other topics have been frozen. You can find all the old posts there, but you canâ€™t write any new ones.”
It seems weird to argue that a forum is replaced by a blog because a forum is not fit for dialog. My impression is that the MYC4 forum had 3 aspects which can have caused the removal:
- Lenders pinpointed things that were not working properly on MYC4 (e.g. default levels, certain processes, provider quality). They kept track on the results following up earlier announcements of MYC4 on measures taken.
- In many cases answers by MYC4 did not satisfy the persons asking. This negative customer experience became publicly visible through the forums, possibly deterring new lenders.
- Possibly answering questions in the forums tied up to much staff time (but I would expect that the same questions are now send via email, therefore closing the forums does not change this issue)
So I do feel that MYC4, a company that at it’s launch trumpeted utmost transparency goals, chickened out. They no longer want to discuss and face customer demands and criticism in public, but rather elected to replace it with a blog, which is much more a one-way-communication channel.
Everyone is invited to continue the discussion on the MYC4 forum here on Wiseclerk.com.